Privacy Policy

Last updated: 15 July 2026

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At Kitchen to Bedroom, we respect your privacy and are committed to handling your personal information responsibly.

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This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or purchase From Kitchen to Bedroom directly through our website.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

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Personal Information We Collect

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Depending on how you interact with our website, we may collect:

• Your full name;

• email address;

• telephone number;

• billing and delivery address;

• order and transaction details;

• products you purchase;

• payment status and payment method;

• messages, enquiries, reviews or other information you provide;

• newsletter and marketing preferences;

• information relating to returns, refunds or delivery enquiries;

• your IP address;

• browser and device information;

• approximate location;

• pages viewed and links clicked;

• referring websites;

• interactions with advertisements; and

• activity on our website.

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If you purchase a book as a gift, we may also collect the recipient’s name and delivery address.

Please only provide another person’s information when you have their permission to do so.

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Payment Information

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Payments are processed through Wix and our available third-party payment providers.

Your payment provider may collect information such as your card details, billing address and transaction information.

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We do not ordinarily receive or store your complete credit or debit card number. Payment providers handle payment information according to their own terms and privacy policies.

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How We Collect Information

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We may collect personal information when you:

• place an order through our website;

• complete a contact form;

• subscribe to our mailing list;

• communicate with us by email or through social media;

• request a return, replacement or refund;

• leave a review or provide feedback;

• interact with our advertisements; or

• browse or use our website.

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Some technical and usage information may be collected automatically through cookies, pixels, tags, analytics tools and similar technologies.

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How We Use Personal Information

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We may use your personal information to:

• process and manage your order;

• confirm and process payments;

• pack, dispatch and deliver your purchase;

• send order confirmations, shipping updates and tracking information;

• communicate with you about your order;

• respond to questions, complaints, returns and refund requests;

• prevent fraud and protect the security of our website;

• maintain business, accounting and transaction records;

• improve our website, products and customer experience;

• understand how visitors use our website;

• measure website traffic and advertising performance;

• understand whether an advertisement resulted in a visit, enquiry or purchase;

• create advertising audiences;

• show advertisements to people who have previously visited our website;

• show advertisements to people who may have similar interests;

• comply with legal, taxation and regulatory obligations; and

• send marketing communications where you have agreed to receive them.

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We will not use your personal information for an unrelated purpose unless you consent or we are permitted or required to do so by law.

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Marketing Communications

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We may send you book updates, news, special offers or other marketing communications if you have subscribed or otherwise agreed to receive them.

You may unsubscribe at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending necessary communications relating to an existing order, payment, delivery or customer-service request.

Cookies, Pixels and Similar Technologies

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Our website is hosted through Wix and may use cookies, pixels, tags and similar technologies.

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These technologies may help us:

• operate the website;

• remember customer preferences;

• maintain shopping carts;

• process orders securely;

• understand website traffic;

• improve website performance;

• measure advertising results;

• prevent fraud;

• create advertising audiences; and

• display relevant advertisements.

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Some cookies are essential for the website to operate. Other cookies, including analytics and advertising cookies, may be optional and may require your consent.

Where available, you can manage non-essential cookies through the cookie preferences displayed on our website.

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You may also control or delete cookies through your browser settings. Blocking certain cookies may affect how some website functions operate.

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Wix Analytics and Google Analytics

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We may use Wix Analytics and Google Analytics to understand how visitors use our website.

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These services may collect information such as:

• pages viewed;

• time spent on the website;

• links clicked;

• browser and device type;

• approximate location;

• IP address;

• referring website; and

• website interactions.

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We use this information to understand website performance, improve the customer experience and evaluate marketing activity.

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Google Ads

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We may use Google Ads, including conversion tracking and remarketing features.

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Google Ads technologies may use cookies or similar identifiers to collect or receive information about:

• visits to our website;

• pages viewed;

• advertisements clicked;

• purchases or enquiries completed;

• device and browser information; and

• interactions with our website.

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We may use this information to:

• measure the performance of our advertising;

• understand whether an advertisement led to a purchase or enquiry;

• create remarketing audiences; and

• display advertisements to previous website visitors across Google services and participating websites.

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Google may combine information collected through our website with information it holds according to its own privacy policies and advertising settings.

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Meta Pixel

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We may use the Meta Pixel, provided by Meta Platforms, to measure the effectiveness of advertising on platforms such as Facebook and Instagram.

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The Meta Pixel may collect or receive information about:

• visits to our website;

• pages viewed;

• products viewed;

• orders or enquiries completed;

• advertisements clicked;

• IP address;

• browser and device information; and

• interactions with our website.

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We may use this information to:

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• measure advertising results;

• understand customer activity after viewing or clicking an advertisement;

• create custom advertising audiences;

• reach previous website visitors; and

• show advertisements to people who may have similar interests.

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Meta may use this information according to its own privacy policy and advertising settings.

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Pinterest Tag

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We may use the Pinterest Tag to measure advertising performance and understand how visitors interact with our website after viewing or clicking Pinterest content or advertisements.

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The Pinterest Tag may collect or receive information about:

• visits to our website;

• pages and products viewed;

• purchases or enquiries;

• advertisements clicked;

• device and browser information;

• IP address; and

• website interactions.

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We may use this information to:

• measure Pinterest advertising results;

• track conversions;

• create advertising audiences;

• display advertisements to previous website visitors; and

• show relevant advertisements to people with similar interests.

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Pinterest may use this information according to its own privacy policy and advertising settings.

When We Share Personal Information

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We may disclose personal information where reasonably necessary to operate our website, fulfil orders, provide services and manage advertising.

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This may include disclosure to:

• Wix, which hosts and operates our website;

• payment-processing providers;

• Australia Post and other delivery providers;

• email and customer-management service providers;

• Google, including Google Analytics and Google Ads;

• Meta Platforms, including Facebook and Instagram;

• Pinterest;

• website, analytics and technology providers;

• accountants, legal advisers and other professional advisers;

• fraud-prevention and website-security providers; and

• government bodies, regulators or law-enforcement authorities where required or permitted by law.

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We do not sell customers' personal information for money.

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Service providers may receive the information reasonably required to perform their services.

Advertising and Remarketing

We may use advertising tools to display advertisements to previous website visitors or to people who may be interested in our book.

These services may use cookies, pixels, device identifiers and similar technologies to recognise a browser or device and measure advertising activity.

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You may be able to manage personalised advertising through:

• your cookie preferences on our website;

• your browser settings;

• your Google advertising settings;

• your Meta advertising preferences; and

• your Pinterest privacy and advertising settings.

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Declining advertising cookies may reduce personalised advertising, but it may not prevent you from seeing advertisements altogether.

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Overseas Processing and Storage

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Some service providers used to operate our website, process payments, provide analytics or manage advertising may store or process personal information outside Australia.

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This may include the United States, Israel and other countries where Wix, Google, Meta, Pinterest, payment providers or their service providers operate.

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Privacy protections in another country may differ from those available in Australia.

Where applicable, we take reasonable steps to use reputable service providers and protect personal information disclosed to them.

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Storage and Security

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We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

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Our website and order information are managed through Wix and other service providers that use security measures intended to protect information.

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However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

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Please contact us promptly if you believe your personal information or account details have been compromised.

 

How Long We Keep Personal Information

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We retain personal information only for as long as reasonably necessary to:

• process and manage orders;

• provide customer service;

• maintain tax, accounting and business records;

• manage disputes, returns or complaints;

• measure website and advertising performance;

• comply with applicable laws; and

• protect our legal rights.

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When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, subject to legal obligations and routine backup processes.

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Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

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Before providing access or making changes, we may need to verify your identity.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where legally required.

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Deleting Your Information

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You may ask us to delete personal information we hold about you.

We will consider the request and delete information where reasonably possible.

We may need to retain certain information to complete an order, maintain legal or accounting records, prevent fraud, resolve disputes or comply with the law.

Information collected independently by Google, Meta, Pinterest, Wix or another service provider may need to be managed directly through that provider.

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Links to Other Websites

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Our website may contain links to Amazon, Facebook, Instagram, Pinterest or other third-party websites.

Those websites are operated independently and have their own privacy policies and information-handling practices.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

 

Children’s Privacy

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Our website and products are not directed specifically at children, and we do not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information without appropriate permission, please contact us so we can review and, where appropriate, remove it.

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Privacy Complaints

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Please contact us if you have a question or complaint about how your personal information has been handled.

Include enough information for us to understand and investigate the matter. We will review your complaint and respond within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

 

Changes to This Privacy Policy

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We may update this Privacy Policy when our website, business practices, advertising tools, service providers or legal obligations change.

The updated policy will be published on this page, and the “Last updated” date will be revised.

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Contact Us

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For privacy questions, access requests, corrections or complaints, please contact:

Business name: Kitchen to Bedroom
Email: info@kitchentobedroom.com.au
Website: https://www.kitchentobedroom.com.au/

Country: Australia